Fitim

Car Service

I recently had my BMW serviced at this garage and was genuinely surprised by the experience, especially given the high cost of £400 for an oil and filter change. To my surprise, my local garage offers a much better service at a more affordable price. I dropped my car off at 8:30 am and picked it up around 5 pm. When I collected the car, I was surprised to find that the service message was still displayed on the dashboard. The service desk explained that the technician was new and still in training. While I understand that mistakes happen with new staff, this was just the beginning of my concerns. After receiving the car, I noticed oil dripping from the driver’s door, which the service desk employee simply ignored when I pointed it out. I also discovered that one of my alloy wheels had been scratched, and the car was not washed, despite a clear request for a complimentary wash, which had been noted by the service person. I immediately raised these issues with the branch manager, Sam (I believe his name was). He assured me he would speak to the technician and get back to me, as the technician had already left for the day. However, I never received any follow-up communication from him or anyone else at the branch. I then reached out to the garage via social media, and their response was that an investigation had been conducted, and the technician was sent for quality control training. That was the extent of their response. I would like to highlight that the service I received was far below expectations, especially given the cost. Despite paying £400, I left with unresolved issues, poor communication, and no accountability from the staff involved. The lack of follow-through, responsibility, and unwillingness to address my concerns was incredibly disappointing. I would not recommend this garage, as I feel it’s a waste of money and time.