Nicola B

Lies and greed

Shocking and degrading experience by incompetent staff. I was told after my service that something needed doing but because parts were replaced recently this is under warranty - the person who told me this checked the system and even told me the date the parts were replaced. I was also told by the lady when booking it back in to have the job done that it’s under warranty So I take it back in to be quoted an extortionate amount because it’s not under warranty after checking up to see if my car has been done. I also told them that due to having no phone signal it’s best to email me - so they text me instead (when I told them on at work and have no signal) The staff really don’t know what they’re doing and are built solely on greed. I’ll never be returning to pinkstones.