Peter H

When things go wrong!

Initially bought a car for cash in the middle of January, this was involved in an accident on the way to being delivered to my house. These things happen and I can accept that, the customer service received after this incident was non existent. No contact from Cinch and certainly no apology or recognition of how inconvenient this was to a customer/end user of the Cinch service. No information of where my car was going to be repaired or by who, lots of chasing from me to find out this information to no avail. I was expected to suck it up and wait for them to get back to me when it suited there timescales. Please remember I had already paid in full for the vehicle, taxed and insured it at this point. After two weeks of going nowhere I decided to reject this vehicle and replace it with an alternative one through Cinch. I booked a delivery date for two weeks in advance for a morning slot, as I was away on holiday then had a long standing hospital appointment to attend in the afternoon. Three days before the delivery date, while I was still away in Austria I received an email stating the delivery had now been changed to PM which obviously did not suit me. Lots of emails and phone calls later resulted in them basically telling me tough, take the revised time or do one! The customer service I have received throughout this whole process has been shocking, with very little thought given to the end user. I am still trying to get the tax and insurance refunded for the previous vehicle, you can never speak to the same person and all correspondence goes into a generic email address. I am sure if things work as they should, the experience could be a smooth one but unfortunately that is not the experience I received.