Anonymous

Bought a broken van from them

We bought a Ford Transit custom SWB van on the 11th of November 2024 at 69k miles (69,242) for almost £7,800 including VAT and after the driver had done under 5,000 miles on it at 74,090 on the 18th of December the engine warning light came on. Then next adblue started malfunctioning. We topped up and keep topping but it continued showing adblue is not enough. Then on the 20th of December the driver notified us that he noticed that the horn was not working and that it hasn't been working for almost two weeks since he started but forget to inform us. He sent a video to proof this. Prior to all of this, we have tried reaching these guys on phone to ask for the waranty cover which came with the sale of the van but they often ignore our calls and never calls back. To cut the long story short, we ended up paying £200 to fix the adblue problem and after 3 working days of the van back on the road, battery red light came on this was now 16th of January 2025. We thought it was a minor issue. Only to find out that van is as good as gone. Essentially, almost £8k gone within two months and having done around 8-9k miles. We have contacted over 10 garages in Coventry but they have all turned down the job saying they can't fix it including Ford specialists. The alternator broke off the head of the bracket. The 6 bolts were essentially loose/damaged before we bought the van for that to have happened so quickly. The mechanic said the fault was there already before the van was purchased. The mechanic advised that the van is as good as selling for scrap. We have contacted Dablundell car sales about this and they promised to connect us with an engine welder but has never done so up till today (two weeks now). They claimed that because we did 8k miles in two months that anything could possibly happen to the van. But the engine warning ⚠️ light came on at under 5k miles. Next action will be to go to consumer rights and recover the £7,800 we paid to buy a broken van from these guys. Couriers do far more than 5k miles a month and nothing has happened to their van. They said that the van was from BT but I found out that the last registered keeper of the van is a vehicle hire company in Grays.