Laura
Awful service
1st visit 24th June 2024 - enquired about a DS7 crossback we had seen online. Shocking service from start to finish, we viewed a car before the “prep” stage we discussed with the sales team there was no rush for the car to be completed however they assured us it would of been checked over and valeted within a week. During purchase of the car wrong address was documented on our warranty, tyre cover, finance and receipt from available car. I informed the sales team and this was rectified however what they actually did was change it on all the documents they sent to us but did not inform the companies our warranty, tyre cover or finance was through and this I have had to separately. 2nd visit 30th June 2024 On arrival to pick up our car, the inside was dirty and carpets not cleaned, told it had a full service, there was smears all over the car, scratches, a crack down the drivers window and a smashed indicator light to the wing mirror this was pointed out an appointment made to bring the car back we drove away happy that the faults would be amended. During the wait for the repairs we noticed the service book had not been stamped also we voiced our concerns face to face this being our 3rd visit in July 2024 4th visit - 30th July 2024 The car went in for faults/repairs to be rectified and we discussed the concerns regarding the service, on collection of the car faults not all rectified We discussed our concerns that the cars repairs had not been completed and we was assured that everything would be completed on the next visit … 5th Visit - 7th October on we was told parts needed to be ordered in. And a new service done as they had no documentation to say the service had been completed in the first place. Finally on the 6th visit!! 18th November 2024 everything was completed finally we was satisfied until January 2025 when on the dashboard an electronic message came up saying that a service was due, also February 2025 the back brake lights are also filling up with water. 7th Visit 12th February 2025, I was greeted by a dismissive man at the desk who kindly before even finding out my concerns told me available car would not be able to help, I asked to speak to someone he took a brief note and told me to sit down. Another man came over to me who listened to my concerns, understood my frustration and got his manager to discuss with me. The third man who I spoke with I can only describe as clearly not wanting to help, being dismissive, trying to correct me and making me feel like I was stupid. He told me the service light will be an electrical fault due to the water in the brake lights even though I told him in writing it came up as “service due” this was ignored. He told me warranty doesn’t cover lights or water damage … but told me it was a manufacturing fault on the car make. He told me ahhh we get a lot of DS7s in that I have to send away we always check for water with the lights and it’s a problem most have … but then he told me this is not something we would check on the car before selling. When I questioned him on his multiple contradictions he could not answer me but instead told me to contact DS and he would “reset” the service light, clearly not being confident in what he was doing he comes out with a paper diagram of how to reset the service light, when I asked who to complain to about the service we have received from available car he questioned why I needed to complain. Multiple phone calls to DS dealerships later and trading standards advice we was told available car should take responsibility for the fault as they sold the car without informing us of this issue or checking the see if the recall fault on this make and model needed rectifying before selling. My partner rang later on to check to see if available car would offer a contribution to repairs or even some advice/help and we was greeted with the same manager who was constantly correcting my partner when my partner had listed off the amount of times we have visited the branch he interrupted and informed him it hasn’t been that many times and continued to offer no support. We now have to cover an over £1000 repair due to available car.