Diane H

Lexus Hull - a seamless Service

Lexus Hull: A Seamless Service Experience (worth the travel from NI) My recent experience at Lexus Hull for a service and MOT was nothing short of exceptional. From the moment I arrived, I was greeted by the friendly and professional Jan and Essie (on loan from Toyota) front desk staff. They were efficient, courteous, and clearly explained the process, answering all my questions with patience and a genuine desire to help. This warm welcome immediately put me at ease. The service itself was impressive. They kept me informed throughout the process, calling me and providing updates on the progress of my vehicle. The work was completed to a high standard and within the promised timeframe. I was given a lovely courtesy car to continue my routine and necessary appointments. Beyond the technical aspects, the overall atmosphere at Lexus Hull is commendable. The waiting area is very comfortable and well-maintained, offering a pleasant environment and refreshments while you wait. However, it was the staff that truly made the difference. Their dedication to customer service is evident in every interaction. They went above and beyond to ensure my experience was smooth and stress-free. Whether you're a long-time Lexus owner or considering your first purchase, I highly recommend Lexus (ask for the lovely Ollie) at Hull and for your service and MOT needs. Their commitment to quality workmanship, combined with their outstanding customer service, makes them a standout dealership. They truly understand the importance of making their customers feel valued and appreciated. I will definitely be returning from Northern Ireland for all my future servicing requirements.