Adam B

BMW 525D from Lee at Alpha Motors

In December 2024, I purchased a BMW 525D from Lee at Alpha Motors. When I picked up the car, I noticed an issue that I hadn't caught during the test drive. I returned the car the same day, explained the problem, and the mechanic requested a test drive. I agreed, and he quickly confirmed the issue, offering to book the car in for repairs. Before leaving, I checked with Lee to confirm that the repair would be covered by my Three-Month Statutory Warranty, and he assured me that it would. The work was completed, and the issue was resolved. However, a few weeks later, I encountered another problem with the car, and this is where my experience shifted from five stars to one star. I called to explain the issue and was told that I didn’t have a Three-Month Statutory Warranty, which I found confusing, considering the first issue had been covered under warranty. I was then transferred to the Sales Manager, who claimed that the first issue had been fixed as a gesture of goodwill and if I wanted this issue fixing I would have to pay for it myself. During my 15-minute call with the Sales Manager, I felt patronized and belittled. He repeatedly spoke to me slowly, as though I couldn’t understand him. It’s not just about what is said, but how it’s said! Regardless of whether you’re spending £1,000 or £100,000 on a car, customers deserve to be treated with respect. People work hard for their money, and based on the other reviews, I’m not the only one who feels this way. I won't be a returning to Alpha Motors again and will take my hard earned cash else where.