Stef

Refuses to Honor Consumer Rights

I purchased a brand-new 2025 Hyundai Tucson, expecting reliability, but within the first week, I was faced with multiple gearbox issues and random engine stalling. Concerned, I immediately reported these to the dealership. Due to distance, I was referred to a closer branch for inspection. The inspector acknowledged some of the issues but dismissed them as “by design” – a blatant attempt to brush the problem under the rug. Unconvinced, I hired an independent ACE engineer. Their professional assessment confirmed a faulty gearbox with crunchiness—a clear mechanical defect. Under the Consumer Rights Act 2015, I formally rejected the vehicle within the first 30 days, yet the dealership outright refused to provide a refund or replacement, despite the legal obligation to do so. Hyundai UK requested another inspection which I have declined as this would likely be biased as well. This dealership is a prime example of great service when things go smoothly, but absolute disregard for customers when problems arise. They are happy to take your money but will fight tooth and nail to avoid accountability when selling a defective car. If you value honest service, consumer rights, and a dealership that stands behind its cars, stay far away from this place. I will be escalating this further and urge others to be extremely cautious before purchasing from here. From the video you can see double click issue when getting into first and 2nd gear which was claimed to be by design, same for not being able to engage into gear. Moreover, in a video you can see the engine stalling for no apparent reason. https://youtu.be/OWvm5gXGLAw?si=jUEZJuSEqNtwI8GN https://youtu.be/PvswnyF3uFw?si=vJl1KSeCiM5WsDRT https://youtu.be/nx-W1yaGVdY?si=ovGXXdCvhxlMAL9l