Trevor B

Be on your guard

Needs must… We bought a very expensive low mileage (7,908 miles) automatic Toyota Aygo from SDM-Group Falkirk for my wife to ferry me backwards and forwards to hospital every day. The car had a new MOT and allegedly a full service, but turned it it only had a basic intermediary service. Less than three months since delivery the engine management lights came on indicating faulty oxygen sensors. However, the car has only done 1,000 miles (900 of them on motorways) since delivery but the front disc brakes make a grating noise and are worn out rendering the car unusable. Now SDM-Group Falkirk are willing to look at the car but informed me they will charge me for replacing the oxygen sensors and brakes and say I only had one month warranty and didn’t buy an extended one… what happened to consumer rights of 3 to 6 months warranty!! Warranty or not, the brakes shouldn’t be worn out after 1,000 miles if it had a full service as promised. SDM informed me the brakes now are worn out due to wear and tear… how on earth is that possible! I requested confirmation if the brakes are checked prior to delivery, they replied with some scribble on back of a job sheet, which I take with a pinch of salt almost unreadable nonsense saying the brakes were 20% worn… Maybe they meant 20% left! All this is unnecessarily stressful and not something we expect from a large dealer. We’ll be taking the car to have the brakes checked elsewhere and get an independent report. Please be very cautious if you go there.