Kay

Bad customer experience

In Visted VW yesterday morning 29/01/25at the Arnison Centre to hand in my partners car for a service which I have done many times the lady at the desk was very pleasant offering me a free complimentary drink which I thought great as I was going to wait .The lady on the coffee station wasn’t as helpful leaning over the counter on her phone she looked up as if I was interrupting her I asked for my free coffee there was no conversation or interaction as if she couldn’t be bothered I received my drink and then she continued were she left of over the counter with her phone in hand In my personal experience is that really how your car dealership wants to be remembered rude staff didn’t catch her name as she had a coat on but the lady in question had short brown hair