David M

Don't give them your business!

After having some work done on my car early 2024 at Tamworth Audi, it was returned to me with a loud clicking sound from the engine area. The sound had not been there before. I reported this to Tamworth Audi who performed some initial analysis at time of MOT but needed the car booked in for more detailed diagnostics. The earliest this could happen was 4 September 2024 to provide me with a courtesy car. Initially the communication from the service advisor, Ryan Smith, at Tamworth Audi was atrocious. I was constantly lied to by Ryan. Since complaining I have now been dealing with Claire Hughes and the communication has greatly improved. Unfortunately, and now almost 5 months later, Tamworth Audi have not been able to resolve the issue they introduced to my car and now appear to have run out of ideas. In the latest communication they have tried to fob the problem back on to me. The options they suggested were either they gave the car back to me in its current state (i.e. not fixed) or they could hold on to it and *maybe* they could think of something else to try, but this would be dealt with as a low priority task (6-12 months’ timescale suggested). Please be aware of giving Tamworth Audi your business. Despite them introducing the issue with my car they are now attempting to screw me over!