Chloe

Awful dealership

void this dealer at all costs, we brought a car GJ69TGY from this dealer in August 2024 and we had a month with this car before the problems started, it was taken to vauxhall for a diagnostic and were told this car needed a new engine, Car City luton told us that Vauxhall were liars and it wasn’t that issue. They ignored us for weeks and then finally told us they would collect the car to repair, after almost a month of waiting they finally collected the car. They kept giving us dates that the car would be ready by and then on that day told us it wouldn’t, the car was in their garage for 3 weeks at this point. We finally managed to get a hold of the garage who actually had our car and he told us he had only had the car for a week and the other 2 it had just been sat there. We got our car back on Christmas eve and boxing day it broke down again, we had someone come and look at the car and told us the engine had not been fixed. The dealership finally came to get the car and were told we would get our money back. This was almost a month ago and we still have not had any money back, they completely ignore ours and the finance company’s calls and if we do manage to get through they hang up. They also have tried selling our car before paying us the money and paying off the finance (it’s currently listed for sale on their website) and i am sure that no problems on that vehicle have been fixed. They are scamming people and i would AVOID THIS DEALER.