Anonymous

****DISGUSTING AFTERSALES***DO NOT BUY**

DISGUSTING AFTERSALES***DO NOT BUY FROM OTTER VALE****COWBOYS*** Bought a truck from these in 2024, issues arouse from collection, 2nd key was not working, then they tried to reprogram a key that then wiped the 1st key leaving the car stuck on the ramp, bearing in mind this was a pre arranged pick up of the truck! Clearly the cowboys did not do there pre inspection checks of the truck! So had a 4 hour round trip for nothing... finally got the truck and developed a fault with the window going up and down, rang there service department and was told this was covered under warranty and to bring the truck in! I took the truck in and was given a loan truck with no fuel in it. Had a call to say the truck was ready and it was just the rubbers on the windows that were dry and that it needed lubing up to then be told that I would be charge £60 as it was not a mechanical fault. No mention of this was made on the initial booking and if the truck was properly pre inspected/checked prior to collection then it would not have been a fault.. They would not release my truck and held me to ransom till the £60 was paid... AVOID AT ALL COSTS!! ***DO NOT BUY FROM HERE***