William S

Never buy from car world

A detailed explanation of my experience. i met with Magda at the Peterborough branch who was extremely helpful with my part exchange and purchase of my new car. Unfortunately this was the only positive aspect about car world. since owning the car within 2 weeks i had an engine warning light along with a urea light appear. i called out the rac to repair the car. this was repaired for the best part of 12 hours before i had to book in with car world. (rac would only turn off the warning lights) i then took the car to car world and after a full day of awaiting response was told that "you just needed to add more adblue" i took the mans word and left. Within 20 minutes from driving away with a "repaired car" the same faults reappeared suggesting they merely just cleared the fault and sent me away. After the matter i requested right to refuse as i was within my 30 day period of purchase and gave car world an opportunity to fix the car. I WAS REFUSED a refund and told i had to bring the car in for a full diagnostic. i complied and on the 16/01/25 i dropped the car into the service team. I waited an hour for a courtesy car and was given keys to a 3 door not a 5 door like for like. to top this off i signed to say there was half a tank of fuel as recorded by the team and there was not a drop over a quarter of a tank. To my amusement within 10 minutes of driving away with this courtesy car i was met with a tire pressure light. I took the car back frustrated and was given a replacement. As anyone else would have done i then awaited patiently all day for a call with an update of my car. i am currently writing this review on 18/01/25 and have not herd a peep from the garage. Frustrating as i now feel they are intentionally stalling to be over the 30 day threshold and tell me they cannot help.