PRAVIN

POOR CUSTOMER CARE SERVICE

On 12 Jan 2025 my wife and I went to Hartwell Dunstable with a view to buy a new BYD, saw the salesman, Brian. He took all the details, looked at the present car, took some photos with a view to part exchange, however, needed the settlement figure which was e-mailed next day. Then I followed up on 14 Jan, I was informed that he was on another call, will return my call, never heard from him. In fact, never followed up. It is more than a week now, what a waste of time? Are customers unwelcomed and time wasters? If so, why not tell the customers and display a large poster, we do not need any customer.