Louisa

Lied too, misdiagnosis and robbed

Allen Ford Bath had our truck since 8th May to 6th December with 5 gaps totally a maximum 4/5 weeks. We trusted Allen Ford Bath but more fool us. We trusted their diagnosis that our truck needed a new gear box, apparently refused goodwill because it was out of warranty. Paid £6100. Less than a week later truck was acting the same. It had five health checks with Allen Ford. We also had a Service Engine Warning come up on our app on 2nd August. It was included in one of the issues yet again we had. It went in in the 8th August. They had it another 3/4 weeks. Same issues continued. Terrible whining noises too. We were told Allen Ford bath couldn’t have it until the 7th October. Another 6 week wait. Trucks engine went bang 2 days before it was due in. Truck was recovered to them, they had it until the 6th December when I got it collected and delivered to Ford Trowbridge. Allen Ford bath suspected timing belt gone. We didn’t believe them and did not authorise any more work to be done encases we were already at £1100 and they had had it all that time with no proper diagnosis. Truck needs a new engine, intercooler and turbo. Timing belt is deteriorating too. Estimated at £14,173. we have been refused goodwill on the basis that the truck was over due its 2nd service total 4000 miles over. Because Allen Ford bath made us wait 6/8 weeks to be booked in. we are totally *****. Truck is leased and was due back on the 1st November. Had to extend for another 6 months. has anyone had any of these issues and managed to get goodwill? We are paying nearly £500 a month for the truck, and we haven’t had barely had it since May. apparently it didn’t even need a new gear box. Our complaint is now with ALD to look into. Absolute nightmare. .