Tufail H

Can service and warranty work

Visit date: 10/01/2025 Full service: Toyota Yaris I have been a long standing customer and regularly get my car serviced from RRG Bury, I chose to get my car serviced from main dealer as it gives me added peace of mind my car automatically qualifies for 12 months Relax warranty. During my visit for a full service I mentioned I have issues with the seatbelt and the gearbox, I was told this is not covered under the warranty when it clearly states in the warranty literature the gear box and seat belt tensioners are covered. I am absolutely disgusted how Toyota encourage you to get your car serviced from them and then do not honour any warranty work, as far I am concerned the Toyota Relax warranty is a scam in order for the dealership to charge higher prices and increase revenue. I would like to speak to a senior manager at RRG and explain to me what is acutally covered by the warranty. I have never claimed under warranty and would have thought the issues would have been addressed as a gesture of good will. I will now get my car serviced independently at a fraction of the price. Overall very dissatisfied, I am a driving instructor and will be informing my fellow colleagues to not use Toyota, in fact most have moved to Kia’s and I will be doing this same.