Brendon H

Avoid! Don't waste your time!

I would never visit this dealership again after my experience with trying to order a mobility car. Way back in August when I initially walked into the dealership and got the process started I have had to deal with mistakes, misinformation and feeling unappreciated as a customer. When i originally signed up and placed the car on order which I was told there was plenty in stock and that I'd be in the car the end of the month (August 2024) but then because of a mistake made by their employee with the initial forms and spelt my name slightly wrong my driving Licence check kept failing. I was then having to call the department that conducts the Licence checks and they told me it was a discrepancy with the spelling of my name, I told Jamie Buchanan who was dealing with my order this but he was convinced it was an issue with the address on my Driving licence so I changed the address and had him process the checks again which again kept failing Jamie again asked me to call the licence check people and see what's up and they say again it's a discrepancy with the name. At this point I was sick of talking on the phone or calling multiple times and not being able to take to Jamie but also never getting a call back so I went into the showroom. Only then Jamie noticed my name misspelled, corrected the spelling and finally managed to get my licence check to pass. But now he tells me the £500 deposit i put down to secure the Formentor didn't actually secure the car and the car had been sold to someone else in the month it took him to sort the driving licence check also because of the new shape coming out there were no more in stock and I couldn't order a new one. Disappointed I ordered a different model an Ateca and was given a time frame i was ok with. A few weeks later I realised Jamie didn't actually order the spec of the car I wanted and when I asked him about it he told me the model and spec I wanted would have taken 6+ months to be built and delivered. Again disappointed i asked about the new shape Formentor to which I was advised to keep the Ateca on order but call up early October and I'll be able to order the new formentor as that's when they go on mobility. I call up in October and talk about the car and what models were on offer. Now I wanted the V3 but for some reason Jamie kept trying to sell me the V2. Anyway I asked him to get the price and time frame on a V3 order. He calls back a day or so later and assures me he can get me a V2 in grey for November and that a V3 would be after new year. I wasn't happy that but I ordered the V2 just to get it sooner but I was never told a price or made aware that the V2 was more expensive then the older model £3095 apposed to the £2495 i was originally quoted and was expecting to pay until the day i turn up to pick up the vehicle and was then sprung on me that the price had gone up £600 which by the way was promised for November 2024 but ended up being January 2025. At this point I had just lost it with everything I'd been through up to now and to have this extra expense dropped on my lap last minute was the final straw. Jamie didn't seem to want to help or budge at all and I spoke to a manager who seem just as uninterested to help with the situation and the incompetencies of his staff. Like I said I felt unappreciated as a customer and disrespected too for wasting 6 months of my time to be like "can't help you so see you later." Kind of attitude. I was so pissed off and upset when leaving that dealership today when just an hour before I was excited to pick up the car. And now I'm also told the £750 contribution for first time mobility cars is no longer in affect not to mention the £240 lost in taxi fares and missing a day's pay to collect the car I'm just down all around now and six months of my time wasted. I'd give 0 stars if it was an option.