Simon L

Awful

Just awful After paying £28000 for a new car I drove it away to find it had 2 problems. I notified Brad and one month later it is still unresolved. The arm rest is broken and the brake assist does not work. I would happily have used them again in future but not now, they are happy to take your money but offer no after sales service. Brad has been helpful but his managers are a waste of space and clearly letting this company down. Two such minor problems could be easily sorted but they just don't care. I removed the arm rest to find it cracked and a broken piece fell out, how difficult would it be just to post out a new arm rest? Do not risk buying a vehicle from Bassetts if you want after sales service as you won't get it. Very disappointed as service was great until I told them about the two problems.