Gordon G

Never Again

In order to reserve a viewing i placed a deposit of £500 on an Audi A5 Coupe with Stratstone Audi Tamworth . The car was advertised and still is ! on 06/01/2025 as having 8k miles on arrival this was found to be 16k + . On arrival the car was not available as it had a flat tyre, the car also had several chips with one of those on the passenger door being significant On receipt of the sales documents i requested that the mileage be corrected . I received no response to this request and therefore contacted the Sales Manager who undertook to respond by close of business that day . To this day the documentation has not been changed and the car is still on the internet with the incorrect mileage . At this point i decided to withdraw from the sale and requested that my deposit be returned . I informed Stratstone Audi on the 29/12 /2024 that i did not wish to proceed with the transaction as of today 07/01/2025 i have not received a response despite requesting a response on several occasions . The sales manager has avoided any communication i have therefore attempted to escalate it within the Stratstone organisation. As per a previous customer review i deeply regret my involvement with Stratstone Audi Tamworth , the service is poor , the communication is dreadful and there is a complete lack of ownership . I would advise any potential customers to look elsewhere .