Anonymous

Warning

I have just had a costly repair to my car which I collected this morning after the car had been with Mercedes Watford for 10 days. After i received the text message informing me that my car was ready for collection I was telephoned by Mercedes Watford and informed that as my bill was over £3000 I had to pay by bank transfer before the car was released. I WAS TOLD I COULD NOT PAY BY CREDIT CARD as the bill was over £3000 ( well over £3000). My objection to this fell on deaf ears. At no time during the 10 day period prior to the work being completed was I informed of this unreasonable and somewhat bizarre rule/policy of Mercedes Watford. Not customer friendly at all. Fortunately I could pay by bank transfer however this was not the way I had planned to pay. I wanted to pay by credit card to receive the extra benefits and protection a credit card offers. No idea what would have happened if I was not able to do the bank transfer. Beware!