Jason G

AVOID AVOID AVOID

URGENT URGENT URGENT PLEASE READ!!!!! MONEY PUT ON TOP OF ADVERTISED CARS!!! I have been a loyal customer of Stoneacre Wrexham for a number of years and had lots of cars and not really had any issues and everyone is pleasant! Recently I was contacted to potentially change my car to which I agreed for them to look into! I got a call back and was told my car was worth £10,000 less than what I owed! I said this couldn’t be correct as I put in deposit and that can’t be right! I looked into this and found my paperwork only to discover that the price of the car had been put up by £6500 as to what I seen it advertised for and reserved the car for! I was shocked by this and wanted answers so went to speak to the general sales manager Kevin Matthew’s and showed him the advert of the car when I reserved it and showed him my order form, he seen it and agreed this isn’t correct, he agreed and said he will get resolved! I waited patiently and contacted him today and then received an email from their head office to say they were looking into it and get back to me in 8 WEEKS!!! Completely unacceptable! I have since contacted VWFS to complain and they made me aware that they have been under investigation since spring regarding raising prices of cars and exceptionally high APR rates! I had recommended family and friends here who also bought cars and I will never EVER buy or recommend anyone here again! I advise that if you have bought a car from here to look into your order form and contact Autotrader and ask for the the original advert for your car and check they are the same as I’m sure there are more because VWFS are investigating it! AVOID AVOID AVOID!!!!!!