Tony

TSW999

Buyers Beware Initial contact from dealer was second to none. I had emails replied out of hours. On the basis of the information I received I put a deposit down to hold the car. We agreed a part exchange price on mine. Arrangements were put into place for me to travel just under three hundred miles to part ex my car and purchase the new one. Intial impressions were very good. Very attentive, 5!36 checked my car over and were very pleased, to the degree where they are now selling my car for £9000, when we agreed a part ex of £7300. The sales manager Stephen said there was a problem, with my new car. He assured me that they would rectify the problem. I was then shown my car. Three of the panels had sustained damage, which someone had tried to cover up these scratches with a touch up pen. Due to travelling that distance and the assurance the car would be repaired. I completed the purchase. This was on the 24th September. I was told my by Stephen that he would contact me on the 27th. I intact had to chase this up. It was agreed that the car could be repaired locally. So I went out of my way, getting estimates. I have found the aftercare appalling, they don't respond to my emails. To give you an indication I contacted them via email on the 9th October 2016. It is now the 15th October and I've not had any communication from them what so ever. I have submitted my complaint to Hyundai head office. To add to this, the vehicle was serviced by them as part of the sale. They failed to stamp the service book. So I had to pay £7.20 to send the book by recorder delivery. I asked twice for the 12 digit number recorded on the V5, so I could arrange the personalised registration transfer. I was provided the 11 digit number. Aftercare is one of the worst I have encountered. They knew I was travelling along distance to collect this car. 8it almost like out of site, out of mind. To be ignored is the height of rudeness. Very unprofessional. I am more than happy to take this to the small claims court.