Stefanie S

A cautionary tale

I traveled 70 miles to buy a Ford Ka (NL18 JZJ) from Good Motors for £6,111. After a test drive, everything seemed okay. On the way home, the car began smoking from the engine - it turns out the engine coolant was empty. We then filled it with 2 litres of coolant so we could make it home. However, by morning, the coolant was gone, making the car broken and unroadworthy. I paid £285 to have it towed back to the dealer the next day for a refund under warranty. I clearly stated this in an email, verbally with 3 separate people on the telephone and now in a recorded delivery letter. Good Motors has so far responded with excuses like; "there's nothing wrong with it”, "we're short-staffed, we’ll call you back”, “the car is being checked over at the garage to see if there is a fault” (which the fact it had to be towed back should be clue enough), “we’ve fixed it and you are good to collect it”. It seems to me they are using diversion tactics and obfuscation to delay the inevitable legal right I have under the consumer rights act 2015. This has been a hugely stressful time for me and left me severely out of pocket in additional expenses and without the funds to buy a working car. I hope this review helps others make a more informed decision about the situation they could find themselves in if something goes wrong. A picture on the wall of this garage said “If we don’t look after the customer, someone else will”. This painful irony is not lost on me.