T J

Avoid Safe Cars – Dishonest, Unprofessio

I purchased a VW Golf from Safe Cars T/A Reliable Cars Bedford on 13th October 2024 for £3,900. Within just 8 miles of driving, the car developed a major gearbox fault, rendering it completely undriveable. I immediately contacted the dealer, who admitted knowing the fault existed before the sale and promised to resolve the matter. What followed was nothing short of appalling. Despite numerous promises to refund my money, the dealer has been uncooperative, rude, and dismissive. I have faced verbal abuse over the phone, constant delays, and false assurances of payments being processed. They have refused to honour their legal obligations under the Consumer Rights Act 2015, which entitles me to a full refund for a faulty vehicle within 30 days of purchase. This ordeal has left me without a car, out of pocket, and incredibly stressed. Safe Cars has demonstrated a complete lack of professionalism, honesty, and customer care. If you value your hard-earned money and peace of mind, I strongly advise you to avoid this dealership at all costs. I will be pursuing this matter through legal channels, but I feel it’s important to share my experience so others don’t fall into the same situation.