Mohamed H

Mohamed Hassan

Very disappointing experience with Cargiant. All I requested was to meet the responsible manager at the company, but that didn’t happen. I contacted Audi, and they confirmed the car is with them and should be ready next week or the week after. I informed Cargiant that I am traveling with my family to Europe using this car and requested a replacement vehicle of the same value or equivalent. Instead, they provided me with a car worth only £2,000, which is completely unacceptable. The purchase was based on assurances from their legal representative that the car was in Audi for repairs and that everything was clear in their records. However, they disregarded this. I requested a return of the car and a full refund, but this was refused. It is unreasonable to purchase a car, and within two months, it has been out of service for over a month without resolution.