David M

WOW!

I've just spent the last 6 weeks without my vehicle that hasbeen with in your service shop for 3 weeks After a huge amount of correspondence that I have to say has involved myself calling your dealership; I have spoken to ENZO PONTI today and had an awful experience in terms of customer care, support and general basic human communication. I have NEVER been spoken to in the off hand, unsupportive, aggressive and generally off hand and manner that this person spoke to me. Not once did they ask about my position and terrible journey that I have already had with KGM UK motors in getting to this point 6WEEKS on with a vehicle that has been with your service team for the last 3 weeks I have NEVER been called and updated about this vehicle/ my place with Wilson and Co, i have however rang everyday for the last 3 weeks to try and glean what is happening. Enzo Ponti was extremely short, did not FOR 1 MINUTE explain who he was his position, what had happened and the process the vehicle had been through since it had been with yourself I have to mention your other team people here, namely Catherine and I think Laura who HAVE been the most helpful. I am faced unexpectedly with a HUGE vehicle issue that your employee ENZO PONTI could only repeatedly tell me may need "A NEW ENGINE " but falled short to go into any other detail. The fact that your technical department had already emailed me a diagnosis last week that the vehicle issue was an injection problem and was due to be fixed on Tuesday THIS WEEK AT THE LATEST and this read corroborated by your Service team had obviously led me in to the fact I would be getting my vehicle back, indeed I had arranged transport to pick it up. I have had ZERO updates about this and then to hear this from ENZO PONTI that " I can't do anything now as they're is no service his on the vehicle" !!! This is the first time I have learnt I needed to leave "service history in the vehicle "!!! I can assure you that this vehicle after being purchased brand new has been serviced by GALLAGHERS Warrington at the assigned and correct and required times. This dealership has since closed, hence the reason I have had to take the vehicle to yourselves as your the nearest dealership/ service. If I would have known I would have been given the awful service and way I have been today spoken to by ENZO PONTI I would have had the vehicle recovered another 100 miles to nearest KGM Authorised place indeed, ANYWHERE that I may hopefully be spoken to and treated better. David manley