Dinesh K

Starter battery change. Overcharged

8 months ago, I gave this dealership a very good review for the service received on my Merc which I had bought from this dealership over 6 years ago. 4 weeks ago, I contacted them to advice of a warning sign which meant the starter battery needs looking into. I was booked for a diagnostics 2 weeks later. The battery was replaced with a new one, that's fair, but I was also charged an additional £294 for the diagnostics. Now when it's quite obvious that the battery needs changing, why carry out additional diagnostics and charge me? Also the car wasn't cleaned and washed after paying £576! They always used to clean and wash my car previously whenever I left the car for the day. I have had better experience in the past but not this time! They haven't even bothered to reply to my email which I sent soon after collecting the car.