Daniel H

Service con artists

Called them today as I had a text saying “gear box oil change due” - got through on the phone for them to further tell me I also needed my air filter and oil filter changing too even though I have a service plan with them and just had the car in for service to be told the service plan does not cover those parts? So £50 a month for an oil change and pollen filter? Not what I expect from a main dealer. They then continue to tell me that to have the gear box change plus the air filter, oil filter changed would cost me £500 this is after they “called their manager” for the best deal but sadly as I’ve already had “discount” on the “parts” a labour rate is usually £250 an hour they can give me five percent off?! Quoted me £250 for an air filter for an a4 2020 reg, plus £66 for the oil filter the rest was oil and labour at £500 total bill. I have now refused and bought the parts directly from their supplier TPS who are genuine part suppliers for Audi /vw at a small cost of £116 inc vat. Time to stop telling lies Audi Portsmouth.