Ashleigh B

Disgusting service

Absolutely disgusting service. Had a car in for a bmw recall. Did the recall, killed the car, made owner wait for 1 hour in show room, explained they DIDNT have the right bmw software to Sort the car. Ended up having a courtesy car till they fixed it. They explained to was fixed, drove off the garage floor, to then have engine management lights come on. Rear light failure, drive chain fault. Admitted fault on phone, said it’s not a coincidence, booked car back in after they said they would fix it, to then be told they won’t fix it as car is old, no phone calls explaining, went back on their word. How can a car go in near perfect with their own health check to prove this, to then drive away with continuous faults! Car drove PERFECT before these conartists had the car. DO NOT USE! Avoid having any work done on your BMW with this garage. Disgusting service, will continue to try and get money back and work carried out.