Brian P

Letdown after being a Long Customer.

I have been a customer of Marshall Mercedes for a number of years. always had great services from the Vehicle Service Team mainly Clarice and another young lady who's name escapes me. Just recently purchased a vehicle one of my companies had been leasing. The whole sale procedure has been a nightmare, and after 4-5 weeks I am still awaiting completion. it just seemed to me that they wanted the Car sold but the other parts of the sale i.e MOT, Service and Plate Transfer has been awful. I am still no further on to getting my MOT or my Plate put back in my name as it was on the leased vehicle, something which I have done many, many times and have never once had this much of a problem, I actually own 9 private registrations but cannot remember once having to go through this nonsense. I have been passed around from one person to the next and to be honest am now quite angry with the 'service'. When I put the car in for the sales check, I asked for the Tracking to be checked, they said "it was fine", unfortunately it was not and only when i went to an independent garage and had it fixed, has the problem ceased. This is not what you would expect from a Main Dealer. I genuinely did not want to write this, however it has been another 2 days since i have been contacted and i was last old they will be in touch "tomorrow", now that it is weekend again, it will now i would assume be Monday. Wake Up Mercedes.