Mark

Awful customer experience!

I recently agreed to sell my 5 year old Peugeot 5008 through the car buying group after they persuaded me that their customer experience was far slicker and transparent than Webuyanycar who had offered me just £100 less than they did. After I agreed to the price, I was asked to send copies of all service history and V5 to their central team a couple of days before pick up was confirmed. I was very clear about declaring everything accurately - with only a single service, but additional “service work” recently including brake pads, discs tyres (I’ve only had the car 6 months). The pick up team arrived this morning and did a check over of the car and documents (they were lovely guys) and whilst I waited for nearly an hour with them on my drive for the head office to call me, I was subsequently told that my service history was “not a service” and it was their error that they had not checked it properly. So, “mate” as the manager said to me, “you’re not gonna like this, but we overstated what we can offer you and, although it’s our mistake, we can offer you £1100 less) (£13.5k vs £14.6k). Suffice to say I point blank refused - but my offer with the alternative buyer has since dropped by £600! The poor pick up guys had to leave with no car! I am appalled by this service and the lack of accountability taken by the company despite their mistake and feel aggrieved at the financial loss I’ve suffered as a result of not taking the alternative sale option. I would avoid at all costs. They are not transparent, authentic or honest!