Paul S

AVOID AT ALL COSTS

AVOID AT ALL COSTS Firstly I dealt with salesman called Chris offered delivery, drive away car insurance none happened. Chris promised to call me back in which he did to take the deposit over the phone, gave him my car details for no payment to be taken to find out he was AT HOME writing my CARD DETAILS DOWN ON PAPER... then processed the payment the next morning. Go to collect the car as delivery is now not an option to be told "it won't start" after travelling 120 miles to get there, to then be told I'd have to come back another day or choose a different car. So I choose another car in which I completely regret doing as a gearbox fault has appeared on the car, I filed a consumer complaint with the finance company 1st response and I have a right for a free repair. I started to deal with Chris L - finance manager who is a very smart guy in making sure Rix Motors doesn't pay out a penny. The finance informed myself Rix Motors would cover the costs of recovery to then be told by Chris L apparently the finance company told him I was paying for the recovery in which the finance company dispute. Chris L was happy for a local repair but the finance company wasn't willing to support this. After having pure difficulty with a repair garage locally a decision was made for the finance company to pay for recovery 4 days later Chris L still failed to provide a delivery address for the recovery. After speaking again with the finance company turns out CHRIS L has stated they now won't support repair as he fully well knows the consumers complaint is no longer active as he choose local repair and as a customer of Rix Motors I would not have any rights because he was smart in getting the consumers complaint closed. Well as for Chris L and Rix Motors I'll see you soon.