Anthony G

Bunch of cowboys!

I will never take my car to a Listers dealership again. Birmingham Audi has gone significantly downhill and are nothing short of a bunch of cowboys now - most of the previous service advisors have left which speaks volumes. A couple of years ago they damaged my alloy wheel which could not be repaired, they initially denied this damage until I showed them photos and videos of me dropping it off in immaculate condition - they then backtracked and replaced the alloy wheel after a lengthy battle. I was happy with this outcome, despite them dragging it on for weeks, so I continued to use Audi Birmingham. However to my absolute dismay, they damaged ANOTHER alloy wheel with the tyre machine on my last visit in October after insisting I had to have a new tyre for the MOT as metal thread was showing. No metal was showing when I arrived with my car and I have a suspicion the technician used a screwdriver to expose some metal threads as you could see marks around the metal thread like the head of a crosshead screwdriver. I of course had no firm proof so had to go ahead and order a new tyre in order to get the car to pass the MOT. When Nadim Hussain handed the car over to me I pointed out a mark on the alloy wheel which he claimed was just tyre glue, which would come off when I washed the car. I'm angry at myself for accepting this answer and going on my way and should have checked it further in his presence. Unfortunately I have been away with work and only had the opportunity to wash my car 3 weeks after the centre visit when I discovered it was in fact not tyre glue at all. The car has been sat on my drive, undriven since the centre visit and never in my 20 years of driving have I kerbed an alloy wheel! I emailed Steve the service 'manager' with proof of the damage, and said I would like the wheel replaced - it is a diamond cut wheel with decals and a repair would not be 'like for like'. Steve responded claiming it was not the tyre machine and they accepted no liability but on this occasion would offer me a £150 goodwill gesture and that his policy was to report damage within 72 hours. Quite frankly, I don't really care what their 'policy', their policy does not override the law and my rights as a consumer. The fact Steve offered me £150 'goodwill gesture' indicates he knows full well that this damage was caused by the centre. The issue with a repair is that it will not be like for like; the wheel will no longer have the Audi Sport logo, and will be re-sprayed with a likely outcome it will not match the other wheel on that side of the vehicle. Not to mention diamond cut wheels only have one or two repairs in them before becoming unrepairable - so they have effectively taken a 'life' off my alloy wheel should I ever damage it myself. Nadim outright lied and said he did not say it was tyre glue on the wheel. I have sent close family to Listers Land Rover dealerships over the last two years spending more than £200,000 on new cars. Needless to say, I will be telling them to go elsewhere moving forward and I will never step foot in another Listers dealership again.