David L

Diabolical Aftersales Service

I purchased a Vauxhall Corsa from Motorpoint Birtley earlier this year. I was initially reluctant to make the purchase as the branch were not in possession of the full service history for the vehicle. The sales Rep, 'Kimberly Herron' informed me that all of the services had been carried out and she could obtain them if I purchase the vehicle. She promised to send then to me once received. I needed a vehicle and foolishly went ahead and bought the vehicle! Months later, I had still not received any service history from Kimberley. I even called into the branch and spoke to Kimberley personally. She once again promised me she would chase this and even denied guaranteeing that the the vehicle had a full service history. Again I heard nothing. Despite me ringing continuously and calling into the branch, Kimberly Herron has refused to take, or return any of my calls. Out of shear frustration, I decided to contact Customer Services (Head Office) myself, where I was informed that no request for the service record had every been requested by Kimberly Herron. I must say Customer Services were great and sent them to me within hours. Kimberly Herron will promise you the world and fail to deliver. She is only interested in making a sale! I cannot comment on the other sales team, but do not buy a vehicle from Kimberly. I have submitted a Personal Customer Complaint against Kimberley Herron to Head Office Motorpoint. Date of experience: 12 November 2024