Ralph

Lack of competence among mechanics

"I recently purchased an Insignia from Drive vauxhall Bristol east, assured that it had been checked "from top to bottom" by their technicians, was faultless, and had just been serviced. However, within two weeks of ownership, I discovered multiple issues: an oil leak, oil leak from the gearbox, and a split CV boot. I immediately contacted the salesman, knowing I had a 3-month warranty, and offered to have the repairs done at my local garage since I live two hours from the dealership. However, I was told this wasn't possible and that I would need to bring the car all the way to their location in Bristol. Upon dropping the car off, I requested a courtesy car of similar size to my Insignia, as I have a family of five, but was instead given a small Corsa, which was far from adequate for our needs. Even more frustrating is that two weeks later, my car is still not fixed, and the communication from the dealership has been minimal, with no clear updates on when repairs will be completed. The issues go beyond inconvenience. If the technicians had properly checked the car, these issues—oil leaks, split CV boot, and a damaged locking wheel nut—would have been addressed before my purchase. I know this from experience, as I own accident repair centre and work in the trade. Additionally, the locking wheel nuts were tightened to the point that I needed special tools to remove them. I even sent images of the problems to the salesperson to document the issues. What’s most disappointing is the lack of competence and poor communication throughout the process. Despite my request to have repairs done locally to save time, I was forced to take time off work, drive two hours to drop off the car, and I’ll need to make the same trip to pick it up, totaling eight hours of driving and a day’s lost work, not to mention fuel costs. Given that I was told parts are on back order with no estimated completion date, this experience has been exhausting and frustrating. This experience has left me questioning the quality of their service and the accuracy of their initial assurances. I would strongly advise others to exercise caution when dealing with Drive vauxhall Bristol east and be prepared for potential after-sale issues."