Mei

Tippex18

I am totally disgusted with AutoHub in Ware (they have moved and rebranded). I bought a car from them last November and have had various issues which most have been resolved apart from a lost key. I was told at the time of purchase that there were 2 keys but when I paid I was only given 1. I voiced my annoyance and a spare key was bought. However, in order to get my spare key I would have to go back to them (I live 2 hours away) so I said I would return in a years time to get the key when I came back for my first free service in September and gave advance warning that I would be popping in to get my spare key. I was informed by Tom the manager that they had just moved and that the spare key was in a lock up. Since my service on 17 Sep I have phoned and emailed Tom the manager and he has not bothered to return my emails or phone calls. Today I managed to get him and he was pretty nonchalant about not returning my call and emails. Apparently he had been too busy to look for my key. The message was pretty much 'I don't care about you'. I really wish I hadn't bought the car from this place and I will be reporting them to Trading Standards for false advertising and misleading customers.