Nuno

DO NOT BUY

2 months ago i bought a car at Cinch, it came with an imperfection of a scratch of 10cm on the right side of the car, i didn't mind this and bought the car. As soon as the car is delivered, the scratch is not 10cm, it's THE ENTIRE RIGHT SIDE OF THE CAR, i'm not even joking, not just one scratch either. I immediately get in contact with them and i write an email complaining, 24 emails and 2 months later the best they can do is £50, it costs £800 to fix the issue, i had to go from valet to a body shop and polish the car to make sure i've done everything to avoid painting, all out of my pocket and time. I have done all the research and send all quotes given from professionals to tell me there's no mistake, it's scratched and it needs a new painting. Cinch told me to write to complains, which i did and no response, nothing, what a surprise. This is a clear violation of their policy and they don't care. If you bought a car with them and it all went fine, good for you, if you value your money, my advise would be to look elsewhere because if something goes wrong, they won't care or fix it. If you don't believe me just Google their financial situation. Absolute despicable behaviour!