Stacey L

AVOID AT ALL COSTS

HORRIFIC. Viewed the car and took it for a very short run was told they had been using it as a courtesy car. It was filthy inside and out. Paid a deposit and regretted it instantly as had a bad feeling. Returned to collect the car with prior warning having been told it would be inspected and cleaned inside & out for collection. Arrived to collect with prior warning and was kept waiting for 1.5hrs, told the car was being cleaned and upon paying found it had definitely gained miles since my deposit was paid and the car was absoloutely filthy, my child found a used fork on the back seat which had also been there on the test drive!! They already had my money so I left having agreed to Warranty and assured I could return with any problems covered by the warranty. Fast forward just 3mths (not even that) and the vehicle has a fault. Raise claim with warranty company and contact Horsepower for diagnostics/estimate for work required and I've just spent over a week being lied to and fobbed off ...it's a relatively simple fix yet they've left me high & dry as predicted. All the staff are dishonest & have left a busy Mum distressed and unable to attend hospital appointments for children and care for an elderly mother for fear of being left stranded somewhere. They have absoloutely no excuse not to follow through with their aftersales promises. Reviews by others elsewhere will tell you the same thing.