Emma W

Awful customer service, unprofessional

Shocking customer service, sold the car we paid a deposit on and signed a sale contract to buy. Apparently human error not updating there system. No regard for the fact we now have no car as ours was sold and due to collect 48hrs later. We are still waiting for our deposit back and customer services keep saying the finance department hasn't processed it they will chase it up and call us back and dont call us back. Kind of service I expect from a low end used car dealer not mercedes official garage especially when spending 15k on a car!