Lyndsey

Avoid at all costs!!!

Avoid Hartwell kidlington at all costs! Unfortunately I've learnt the hard way. I bought a 2019 plate smax back in march 2023, after 9 months of having it I had major problems- took it to my local Ford dealer who said it required a new engine 🤬 35k miles, 4 year old! I sent it back to hartwell to have this work carried out as luckily I took out the extended warranty with them- thank god I did!! They basically fobbed me off with a set off new spark plugs and told me it was fine- after 6 weeks of no car, no courtesy car I had to take their word and take the car back- even though my Ford garage said it was a ticking time bomb and would happen again! Low and behold 4 months later on the motorway to the airport the same issues returned- took it back to my local Ford who said it needs a new engine!! Luckily they used hartwells warranty and replaced the engine for me. In total my car was off the road for 4 months. The warranty company have forked out just short of 11k in total on that car! Hartwell couldn't give a stuff- thankfully the engine went bang in my Ford garage and not while I was driving it with my children in the car! If they had replaced the engine in the first place it would never have got to where it did! Instead fobbed me off with a set of sparkplugs till the engine went bang! Absolutely disgraceful garage! Please avoid at all costs!!