Bob

Shocking customer service

I had a faulty NOX sensor that came up at MOT so asked for a quote for the parts and fitting cost - £1319 was the answer!!! The part seems to be £149 so I rang Marc in the parts department to confirm the part number for my vehicle which they have on their computer system. He refused to supply the part number and promptly hung up on me despite my having used this garage previously for warranty work. He said if I had the number I could go elsewhere for the work so wouldn't supply it - perhaps embarrased that their quote will be found out as way over priced I suspect !! - unbelievably poor service, ridiculously expensive prices and my last use of B V Rees at Cardigan - what a rip off and an extraordinary approach to customer care.