John D

Unbelievable and honest service

I had arranged to buy a vehicle from Noth West Autos. I live in the Scottish Borders, quite a distance away. I was told that a new cam belt and fly wheel would be fitted before I collected the car. On that basis I paid £250 deposit. A couple of days later I received a phone call. Very apologetic salesman informed me that during their presale inspection a major oil leak had been discovered. To expensive to repair. Because of the fault they would not be able to give it their usual warranty . They more or less advised me to cancel the sale and that my deposit would be returned. Three days later my deposit was returned in full. So much honesty from the company. I have has bad dealings in the past with dealers but am pleasantly impressed with the way in which they conducted themselves throughout this episode, even although they knew that they were going to lose a sale Well done guys John Dobbie