Darryl J

Poor customer service

I initially contacted Blackpole Trade & Save to enquire about a Passat they had available; I was then informed via email the next day, it had been sold. I received a call the next week informing me the potential buyer had failed to secure finance and would I be interested still - I was, as the car looked great. I informed the salesman I would be looking to p/x my 9 seater minibus as part of the potential sale, emailed over the details and corresponding online advert which gave all necessary history, details and pictures (as there was superficial damage - this would be taken in to account for the p/x price which is totally understandable). An appointment two days later was confirmed and a different salesman would handle the appointment. I arrived promptly and 5 minutes early and had a lukewarm interaction with the salesman handling the appointment - he didn't really seem that bothered. After waiting a further 20 minutes whilst he dealt with a potential sale of a different vehicle/customers, he briefly browsed my vehicle and I was informed it was not the type of vehicle they would usually consider as p/x. An absolute waste of my time/money in a 70 mile round trip, where there was clearly little or no communication between salesmen as to what vehicle I had to offer in the potential sale. The car I was intending to buy looked great - the experience I was left feeling was of frustration and extreme disappointment in the lack of openness as to what I was offering would not have been suitable (which is fine had I known this prior to travelling and re-arranging work commitments). A courtesy call back on the Monday from them would have saved everyone the hassle/inconvenience, mostly me.