Debbie M

Avoid!

First impressions were good, no hassle to look around at cars. Bought a car and but within 2 days problems started with the entertainment screen, then it was the engine management light illuminated and warnings of other issues with the Audi A1 I had purchased. This was all less than 6 days after purchase, unable to call the store direct you have to call through the main call centre. I did try to email the salesman Hugh (which he had advised me to do if required), and got no reply from him just customer service who said they would pass it to him, I never heard back from the Hugh. I was given incorrect information on my legal right to cancel the sale and my refund of the deposit! They insisted that I had to book the car in at a later date for a diagnosis test to see what the faults where before they would allow me to reject the car.. this is wrong informationand a delay tactic! Again after I insisted a full refund from customer service instore, katie (customer service) advised me I was not due any refund on my £4000 deposit, after disputing this Katie from customer service stated she was not financially trained and she was only telling me what she had been told to tell me! In the end I did get a full refund and the faulty car was returned, but they tried every tactic to avoid this. Customer service really need training on customer service full stop as they dont provide any, shocking tactics and mis information. Just avoid would be my advice!!! 0/10