Maddy S

Do not buy

Initially I had a good experience with purchasing the car until I drove it home and took it to a mechanic to make sure nothing was wrong with it for him to turn around and tell me the arm bushes and pins knackered on both sides and had a coolant leak and needed a new radiator. After I found out I call this place and spoke to the after sales team and was told to bring the car back and they will fix it for me since i had the car a week and it was covered under warranty. (I live 2 hours away). So I took the car down thinking it will be getting fixed but no they was just looking at it and told me nothing is wrong with my suspension and they was going to fix my coolant leak they just need to order parts and they will get in touch when they are ready for me to take it again. So I went back home and a week had passed so I called them they had no idea who I was or why my car needed fixing but they told me to take it anyway and it will be done. I took down again and they told me it was all fixed, they had my car 2 days so I went and picked it back up thinking everything was fine I started to drive and I could hear a noise again so I took it to the mechanic near me just to be told they fixed NOTHING. so I called them back because they was fobbing me off at this point and said they are really sorry and don’t know what happened and needed to speak to his mechanics for him to say we will call you back when I get to the bottom of this and I didn’t hear back for a few days like usual. So I rang them and told them I think it was James who was dealing with this issue in the first place than he was on annual leave when I called again so I had to explain my situation again to a new person who had no idea about this who told me the car will definitely be fixed this time no problem. So I took the car down again, had my car for a few days again and they called me to say it’s ready to be picked up but my front parking sensors aren’t working due to “water damage” but it will be fixed by the time I get (the parking sensors worked perfectly fine before it went down there)there so I said no problem. I go collect the car and before I get in it I ask are my parking sensors working they said yes after driving it and parking it up so I said thank you and got in my car as he had gone inside because he had finished his shift. As soon as I get in the car and start it the parking sensors are flashing saying they are broke but I couldn’t do anything because they closed. I have given up with this place at this point I was so close to giving them the car back but I thought they’d fix it and now I’m left with forking out £200+ to fix what they should of because my car was covered under warranty and they broke the sensors. Funniest thing is the guy who “fixed” my car told me he was a Porsche specialist and knows what he’s doing but yet fits the radiator without unplugging my parking sensors so the wiring is all tangled in the radiator. So they gave me a new radiator but broke my sensors after 4 trips down there and didn’t do anything about my suspension. I spoke to another person that works there too explaining what happened and he told me it’s not the first time he has seen this happen.