Lucas P

Worse car buying experience I have ever

If you value you sanity steer clear of this dealership! I bought a car off the last December picked up the car on a Saturday afternoon and started my drive home within minutes of getting on the motorway I realised there was an issue with the steering. I called them first thing Monday morning and was told the soonest they could get the car in would be Friday as they didn't want to upset clients ( I don't know what that made me). Took the car in Friday morning went out with an engineer who alluded the problem was down to condensation in the tyres ( complete b***ocks) anyway left the car with them had a call Saturday afternoon and set off to pick up the car, they had changed the front tyres, 5 minutes on the motorway same issue after having an engineer take the car out and finding no issue ( probably on crack or something as the fault was so obvious). Called them on Monday and asked for my money back under the 2015 consumer rights act. I was offered by the salesman Kieran another car same model that was a year older and had 15,000 miles more on the clock but I would have to pay a further £4,000 ( i think this time he thought I was on Crack), declined this marvellous offer, the spoke to Omar who said he was willing to give me a part exchange however my car was now after a week £3,700 less than what I paid for it.(again he thought I was on Crack). Eventually after numerous calls I was contacted by Jodie Evans the manager and she point blank refused me a refund, and that was it! At this time my daughter had been in hospital 7 months and the stress was getting to me so I decided to send an email asking for the car to be fixed, no reply didn't answer my calls either, I had to call Mercedes Benz UK to get them to book me in for another garage visit, I opted to go to MB Huddersfield who had the car in 4 times replacing drive shafts, steering rack and various other things without fixing the issue which was getting worse, the last visit I had there they said they couldn't do anything more and I would have to contact MB Wakefield after several calls and emails one of which I literally begged Jodie Evans to get the car rectified nothing no return calls or emails. Therefore I started a facebook campaign and posted how I had been treated on every post MB Wakefield made, and called Mercedes Benz Uk twice a week for two months till I hade a response and they took the car in turns out the rear differential needed replacing, knowing how dangerous and lethal this was I was shocked, took a month for this to be replaced. Picked the car up drove home the initial fault was still there and the engine warning light came on drove back to Wakefield another week in the garage, and they never fixed the initial fault. I now drive an Audi. Do not go to these people to buy a second hand car you will regret it.