Anonymous

Thieves

Stratstone BMW Tyneside are: - neglectful, completing work to an unacceptable standard. A dealership of this size surely can’t send away clients with tyres which need inflating right after placing new tyres. - rude and uncooperative when discussing complaints. I was told my complaint wouldn’t be taken any further when there were clear breaches of my consumer rights, and no action was taken in response to this. - dishonest and corrupt, trying to increase charges by 26% the day after a price was already agreed. When questioning this, I was told condescendingly that I was not in the tyre business. - unprofessional and uncaring. A diagnostic revealed a fault which was covered under my guarantee but this dealership did not reveal this and wanted to charge me £564 for the repair. Avoid this dealership at all costs. I found out Lloyd BMW will be taking over which will be a big risk for Lloyd BMW unless action is taken.