Dovile

No car and no money...

We have purchased a vehicle from AAA Automotive in September 2023. Seller has the money and has the vehicle, we are being ignored. More info about our situation: We have purchased the car at the end of September 2023 and were given 3 months warranty. At the end of October 2023 we have noticed an issue with the car and escalated this to the seller. After chasing on several occasions seller eventually took the car to fix at the end of November 2023. This is the last time we have seen the car. Excuse after excuse from the seller's side, empty promises to have the car fixed 'by Friday', 'by next week' etc. Eventually in July 2024 (8 months since seller took the car) they have admitted that they cannot fix the car and they will be issuing a refund. Now it is September, there were no attempts to issue any refund. Customer service is really disappointing. It was always us chasing the seller, calling, messaging, visiting at the dealership, and it was never the seller coming forward with any update. We greatly regret that we chose to do business with AAA Automotive and are really dissapointed that we have to take this matter into legal hands. At the time of the purchase reviews about the company seemed to be positive, however after we made our purchase, seems like more people are in the same or similar situation like us.