Anonymous

Questionable aftercare

Purchased a car earlier this year. Nothing but issues since i got home. Issue 1- Needed a new sensor, as i had this checked by VW to confirm but as under warranty went back to the garage. Alarm kept going off. Garage told me it was my seatbelt retracting! Told to leave the car there for 3 days for the issue even after i told them. I was not able to. They then replaced the battery and reset my electrics. Issue 2 - the electrics freeze and never had this issue prior. Issue 3 - car rolling on hills amd jerking when starting on flat land. Its an automatic. Told me it was probably a gear issue and was going to send me to a gear box specialist. Again i had this checked with VW who confirmed that the clutch probably needed tightening. Ashdene were adamant i would need to go to Dartford to have it looked at. I refused as ibwas already told what the issue was and there is no need. In the end i had a new sensor fitted, problem solved. Clutch tightened,And turns out that the handbrake was severley unaligned. I sent lots of email and messages as i asked why my electroincs were set, why the handbrake wasnt checked and why the alarm sensor was not considered to be replaced. No response. I have now paid these out of pocket despite being under warranty. VW have confirmed that a handbrake check is part of the standard checks when cars are rolling on hills. More worrying factor is the garage passed the MOT they conducted with no advisories. I have now taken the case up with the Ombudsman due to lack of assistance and to reimburse me. Very poor aftersale service. Do not recommend this garage, especially if you have after issues. Shame, as the first impression was good, which is why i purchased the car. The MOT was done after my test drive. I did think driving it home it felt different, but being a TSI and driving nearly 2 hours home, i assumed this was something to get use to, as with all new cars. Not the case at all. Salesman was lovely. Only good part of this purchase.